Make the most of your system with a maintenance program that guarantees reliability and constant updates. Tecla Support offers you issues resolution, updates and technical consulting regarding your system.
Whether you are implementing a Tecla solution, we’re here to assist you with premium class on-going support.
Our in-house professional support team delivers support services around the World.
Whether you are implementing a Tecla solution, we’re here to assist you with premium class on-going support.
Our in-house professional support team delivers support services around the World.
Technical support
GOLD PLAN
For customers that need a total coverage program
- support 365 days, 24/24
- by phone, email or chat
- answer in 8 hours, to resolve the problem as soon as possible
- access to customer support portal
- on site support (under budget)
Technical support
SILVER PLAN
For customers that do not need a total coverage program
- support 5 days a week, 9.00-13.30/14.30-18.00 CEST (from Monday to Friday on working days)
- by phone, email or chat
- answer in 1 working day
- access to costumer support portal
Software update
- free update (with valid support subscription)
