Tecla System online Privacy
Tecla System and its legal entities respects your privacy and protects the Personal Data we process about you. All processing of Personal Data (as defined below) is made in accordance with the GDPR. The following describes how we collect, process and share personal data belonging to clients, business partners, suppliers and other organizations with which Tecla System has a business relationship.
What Personal Data will be processed?
Tecla System will collect and process your name, address, gender, country of residence, D.O.B, email, telephone number, purchasing behaviour, company details, site usage data and platform preferences.
What is the purpose of processing your Personal Data?
When you access or sign up to any of the Tecla System services, activities or online content, such as newsletters, case studies, live webcasts and chats, forums, web and mobile notifications, telephone or text to Tecla System, or create an account using the Tecla system online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Tecla System services. Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information (e.g. if you’re sending in an application for a job or submitting a specific support request). When we do this, we will provide further information about why we are collecting this information and how we will use it.
What are the legal grounds for processing your Personal Data?
To access and use of websites or other online services
When entering in the websites, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a social computing tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered a Tecla System Account. Registration may also allow you to customize and control your privacy settings.
Your use of Tecla system connected services
- HR and Recruitment
- Support
- Product Demos
- Documentation
Tecla system collect information about your use of Tecla System services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.
Tecla System Support
In order to deliver performance of contract, Tecla system will collect the following Personal Data from users of the Tecla Support platform: Name, address, gender, country of residence, D.O.B, email, telephone number, purchasing behaviour, company details, site usage data including case notes, Digital Communication and platform preferences.
Tecla System Careers
In order to deliver performance of service, Tecla System will collect the following Personal Data from users: Name, address, gender, country of residence, D.O.B, email, telephone number, purchasing behaviour, company details, site usage data including resumes, Digital Communication and platform preferences.
Marketing
Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. When visiting our websites or using our services we may provide you with personalized information. You can always opt-out from receiving personalized communication through the drop down consent form on all web properties or by sending an e-mail to privacy@teclasystem.com
Consent
When we process your Personal Data for enhanced user experience, we do so based on your consent. Your consent is collected by checking the boxes below or through the drop down consent forms shown to all first time visitors to Vizrt platforms. You may also withdraw your consent at any time by contacting us at privacy@teclasystem.com. Please note that this may result in us not being able to fulfil our commitments to you.
Contact for personal data removal
Who has access to your Personal Data?
Tecla system is an international company, cross-functional team, and our employees or collaborators frequently travel while still needing access to data in order to perform their duties. Your Personal Data will be accessible from countries outside of EU/EEA. These countries may have a lower level of protection than within the EU/EEA. When transferring Personal Data to countries outside the EU/EEA, Tecla System ensures that your Personal Data is subject to an adequate level of protection, providing appropriate safeguards where necessary.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Tecla System when we have reasonable grounds to believe that such rights or property have been or could be affected.
The standard contractual clauses for transfering data can be found here.
We have implemented appropriate technical and organisational measures to protect your Personal Data against loss or unlawful access. The number of persons with access to your Personal Data is limited. Only employees or other individuals associated with Tecla System org that need to process your Personal Data in accordance with the purposes above will have access to your Personal Data.
For how long is your Personal Data stored?
Tecla System will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.
What are your rights?
Tecla System is the controller of the processing of your Personal Data. This means that we are responsible for your Personal Data being processed correctly and in accordance with applicable laws. For more information please contact privacy@teclasystem.com
You are entitled to know what Personal Data we are processing regarding you, and you can request a copy of such data. You are entitled to have incorrect Personal Data regarding you corrected, and in some cases you may request that we delete your Personal Data (if, for example, the Personal Data is no longer necessary for the purpose for which it was collected or if you withdraw your consent and the processing was based on such consent). You also have the right to object to certain processing of your Personal Data, and request that the processing of your Personal Data be limited. Please note that limitation or deletion of your Personal Data may result in us not being able to fulfil our commitments towards you. You are also entitled to extract your Personal Data in a machine-readable format and to transfer the Personal Data to another controller.
If you have questions regarding how we process Personal Data concerning you, you are most welcome to contact us at privacy@teclasystem.com or by mail to the address above.
If you have any objections or complaints with the way we process your Personal Data, you have the right to lodge a complaint with the [insert relevant data protection supervisory authority].
